Contribution of Interpersonal Communication between Managers and Employed Breastfeeding Mothers on work Productivity: A Case of Isuzu Kenya

Abstract

Interpersonal communication in the corporate w
orld is a crucial component of support in the
workplace for employed mothers who are breastfeeding and also to the organization in
ensuring job satisfaction and productivity. Employee retention, morale, and overall
productivity can all be affected if commu nication is impeded or inhibited. SStudies have also shown that employed breastfeeding mothers continue to struggle on how to communicate with their immediate bosses. To understand this challenge, the primary role of this research was to establish the type of interpersonal communication used between the employed breastfeeding mothers and their managers in relation to work productivity. The study used qualitative research design with semi structured interview method of data collection. Respondents of this study were ten employed breastfeeding mothers from Isuzu East Africa Kenya who have children under four years and were working and breastfeeding at the same time within the period of the study and two supervisors who have directly supervised employed nursing mothers. Respondents were selected using the random purposeful sampling. The research findings established that the respondents used face to face and mobile or telephone communication to communicate and that technology has permeated every sphere of life and has played a significant role in revolutionizing communication strategies in general. However, face-to-face interpersonal communication reigns supreme in a situation where a section of the workforce require special consideration.
Key words: Interpersonal communication, support, employed breastfeeding mothers and work productivity.