The results indicate that the organisational cultural climate of the university has for the past nine years of its existence, swiftly moved from being inhibitive to highly facilitative where the adoption of an open door policy has enabled development of confidence and ownership spirit among the university community towards quality enhancement. The adoption of a decentralised mode of administration since March 2011 has empowered each of the seven colleges in the university to devise measures considered necessary for quality improvement. At UDOM, different quality matters are regularly and openly discussed in-depth in relevant organs at both college and university levels, thereby serving as a unique strategy for monitoring and evaluation of the implementation of quality improvement decisions. The two regular mechanisms for feedback–SCE and GSES are done online and the results presented to all relevant organs which are highly representative to ensure that all segments of the university community understand, own and act on different quality decisions with morale. The University-Wide Study on the State of Teaching and Learning as one of the periodic feedback mechanisms has yielded ground breaking results on nine themes: (1) Teaching and Learning Environment; (2) Human Resource; (3) Student Reception, Orientation and Registration; (4) Pedagogical Practices; (5) Library Information Resources; (6) On-Campus Practical Training; (7) ICT-Related Service; (8) Student Support Services; and (9) Links between Learning Experiences offered at UDOM and the labour market. The recommendations are currently being implemented while observing the timeframe set in the report. The other periodic feedback mechanisms-Report on FPT has recently been conducted to provide a comprehensive picture about the theoretical and practical matters of the curricula in different colleges. The results have been presented under three major themes: (1) Long-Term Perspective of FPT; (2) Short-Term Perspective of FPT; and (3) Implementation of FPT. As for the recommendations featuring in the former report, the recommendations in the FPT report are being implemented by different actors across the university. Finally, implications for the future are discussed.
Keywords: Quality assurance mechanisms; quality university services; stakeholders’ voices; Tanzania University.