ENHANCING QUALITY OF UNIVERSITY RECORDS MANAGEMENT USING MULTI-TIER INTEGRATED MANAGEMENT SYSTEM
Over the past decades, many theories and practical views have been developed to see the improvement of quality assurance management in different organizations. With focus on academia, a number of tools have been developed which include lecturer evaluation forms, staff appraisal forms, and key performance indicators which all seek the improvement and establishment of quality within processes of institutions. However, in the current digital era, tertiary institutions have deployed a number of Electronic Management Information Systems (MIS) to help in the management of information. The only challenge is that most of the MIS are autonomous and store data/information separately. Therefore, this paper describes how academic institutions can integrate the autonomous management information systems for easy management of all university records in a single location. Apart from improving the quality of record management, this will also involve different stakeholders in the process in order to capture system requirements from prospective users.
Keywords: Information communication technology, integrated management systems, quality assurance, quality records, system architecture, web tools.